CampusEd Return Policy
Orders placed directly with CampusEd: To receive a full refund for a product purchased at CampusEd and/or a monthly/annual subscription purchased from CampusEd, you must contact us within the 30-day trial period for the subscription product purchased (“Trial Period”) or 30 days from the initial purchase or renewal. This policy applies solely to purchases and renewals of subscription plans purchased directly from CampusEd. This policy does not apply to any other products, services or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, employer subscriptions, recruiting services, membership or similar fees.
Visit https://www.campused.com/RefundReturnPolicy to contact us and request a refund. Select your preferred contact option and provide your order information to help us identify your order and issue your refund.
Orders placed with a CampusEd partner: For subdomains aligned with individual organizations/colleges/university partners associated with CampusEd (“CampusEd Partner”), our return policy aligns with that of the organization. The length of the Refund/Return interval parallels that of the CampusEd Partner or 30 days, whichever is longer.
If the Refund/Return Interval has passed since your purchase, unfortunately we cannot offer you a refund or exchange on your eLearning purchase nor any ebooks / textbooks associated with the product. To be eligible for a refund/return, your request must be made within Refund/Return interval of the original purchase and the time you have made use of the eLearning content or “time in content” must not exceed 10 total hours. For any textbooks purchased as part of your eLearning product, textbooks returned must be unused and in the same condition that they were received. Textbooks must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
- Gift cards
- Downloadable software products
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned after the Refund/Return Interval from delivery.
Exchanges (if applicable)
To return your product, you should contact us at firstname.lastname@example.org or call us at 844.220.4266 and we will provide shipping instructions for returning your item to our fulfillment center.
Requesting a Refund
To be refunded for a subscription purchase and/or return a purchase placed directly with CampusEd and request a refund, please contact CampusEd Customer Service. Please have your order confirmation email message available to help us process your request. When your refund is approved and processed by CampusEd, typically within 5 to 7 business days, the credit will be issued to the payment method listed with your CampusEd Account. Please contact the card-issuing bank for information about when the credit will post to your account. All access to the platform and related services will terminate when your refund is processed.
Canceling a Subscription Order
Subscription orders for CampusEd placed directly with CampusEd online are processed immediately and can only be canceled by contacting CampusEd. If you decide you no longer wish to use or retain access to the platform or services to which you've subscribed, you must contact us to request cancellation within 30 days of the original purchase (“Trial Period”) to receive a refund. See the information for Requesting a Refund.
Canceling Automatic Renewal
Your CampusEd subscription automatically renews when your contract expires to ensure you have continuous access to the CampusEd platform and related services. You will be charged for a new subscription term on the renewal date listed in your CampusEd Account.
You can cancel the automatic renewal at any time before your renewal date by visiting your CampusEd account or contacting CampusEd Customer Service. You will retain access to the platform and related services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.